In Person

If you need help in writing a complaint, we are at your disposal in our office at Vazovova 2 in Bratislava (back entrance to the NBS headquarters) every Wednesday between 8:30 to 11:30 a.m. and 12:30 to 16:30 p.m.

If you need consultation about a problem with a financial service, arrange a personal meeting with our experts by phone (02/5787 3371) or by email (

By mail

To lodge a complaint by mail, please download, print and complete the relevant form from our website and send it, together with the attachments, if any, to the following address:

Národná banka Slovenska
Odbor ochrany finančných spotrebiteľov
Imricha Karvaša 1
813 25 Bratislava
Fill the form for print

By email

To lodge a complaint by email, please complete the relevant electronic form and send it, together with the supporting documents attached.

To lodge a complaint electronically