If your problem cannot be resolved out of court, you can enforce your consumer rights in court. The competent court will examine the case and issue a binding and executable decision. You as a consumer will be treated as the weaker party and granted protection in the proceedings. Compared with extrajudicial dispute resolution, judicial dispute resolution represents a more formal, more expensive and time consuming form of dispute resolution.

What you should know about judicial dispute resolution:

  • a lawsuit is to be filed in writing; it must contain the name of the court it is intended to, the subject of the dispute, the parties involved, a description of the key facts and evidence thereof, the goal of the suit, and the plaintiff's signature;
  • a case is tried by the competent court having jurisdiction over the plaintiff's place of permanent residence;
  • you as a consumer will be exempt from the payment of a court fee;
  • the court will hold a public hearing in the case;
  • you may be represented by a lawyer or by consumer association;
  • the court may take any evidence into consideration, even evidence you have not presented, if necessary;
  • the court's ruling must be in writing and must contain instructions on how an appeal can be filed, the time limit for filing an appeal, its due form and the competent court.