Electronic banking and security

The principles of electronic banking and communication with your bank:

  • communicate with your bank only through official communication channels;
  • do not disclose your secure access codes for electronic banking or other secure data (SMS code, GRID card, etc.); your bank will never request you to disclose your access codes via telephone or email;
  • do not open any suspicious email message;
  • do not install any suspicious application;
  • verify whether the websites you visit are secure (check for the 'lock' icon, https...);
  • use only secured networks (not free wi-fi in cafes);
  • if you have any doubt, contact your bank via its non-stop line.

The principles of card payments:

  • remember your PIN well (if you write down your PIN, do not carry it in your wallet, together with the card);
  • do not disclose your PIN or other authentication data to other persons;
  • if you forget your PIN, ask your bank to issue a new PIN for you; 
  • when you enter your PIN, make sure that nobody is watching you;
  • do not lose sight of your payment card when you are making a payment;
  • request SMS notification of your outgoing payments and check your card transactions in the account statements from time to time; if you have a suspicion that a payment has been made without your authorisation, contact your bank.

What to do if you lose your card or if it is stolen?

If you lose your payment card or it is stolen or otherwise misused, contact your bank without delay through its non-stop line and have your card blocked or report the transaction you think is unauthorised.